Refund Policy

Tickets are subject to the refund terms presented for the specific event at the time of purchase. Unless required by law or stated otherwise at checkout, a purchase is not automatically refundable because a purchaser can no longer attend.

Use the contact method provided for the event or contact Function Hour support with your order information. We may route the request to the organizer for a decision. Submitting a request does not guarantee approval.

If an event is canceled, postponed, or materially changed, the organizer is responsible for communicating the available options. Refund eligibility depends on the event policy, the circumstances, and applicable law.

A full refund returns the full amount paid, including the Function Hour service fee. A partial refund does not automatically return the service fee; the amount to be refunded is confirmed with the decision. Applicable law and the event policy may require a different outcome. The amount approved is communicated before processing. Banks and card issuers may require additional time to post an approved refund.

Complimentary tickets have no cash refund value. Merchandise, add-ons, transferred tickets, manual orders, and promotional purchases may have separate terms displayed at purchase or supplied by the organizer.

Contact support before disputing a charge so we can investigate the purchase and event status. We may provide transaction and admission records to the payment provider when responding to a dispute.